Returns & Exchanges

At House of EM5, we strive to ensure your fragrance experience is exceptional, offering a hassle-free 7-day return policy for unused products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on bottles that have been opened or sprayed.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or our dedicated returns portal within 7 days of receiving your order to request a Return Authorization.

• 2.
  Quality Check

  Ensure the perfume or grooming product is in its original box with the protective seal intact to qualify for a full refund or exchange.

• 3.
  Secure Packaging

  Carefully pack the items in the original shipping box to prevent leakage or damage during transit and attach the provided return shipping label.

• 4.
  Refund Processing

  Once our warehouse team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.